IGATE Hiring 0 - 1 Years Exp : System Engineer On July 2015 At Noida
|Experience||0 - 1 Years|
|Job Role||System Engineer|
Walk-in on Tuesday 30th June 2015 to Friday 3rd July 2015
Timing: 2:00 PM - 4.00 PM
IGATE Global Solutions Limited,
Plot No. 142, Block B, Noida Special Economic Zone (NSEZ)
Landmark near Sector-82 Noida- 201305.
Desired candidate profile
Excellent communication and English speaking skills
Knowledge of basic computer operations.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Answering user request through ITSM tool/calls/emails, abiding defined SLAs
Meet customer requirements through first contact resolution
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Confirm customer understanding of the solution and provide additional customer education as needed
Prepare complete and accurate work and update customer file
0-1 year Experience in a Technical call center / ISP Help Desk / Technical Help desk.
Certifications like MCSE/CCNA /PMI/ITIL etc will be added advantage
Please carry the mail print out to the venue.
Please carry 3 months latest pay slip and Hike/Offer Letter.
One copy of their updated resume.
One passport size photograph