Dell Hiring 3 - Years Exp : Client Tech Supt Associate On July 2015 At Gurgaon
|Experience||3 - Years|
|Job Role||Client Tech Supt Associate|
Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.
Respond to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.
- Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Identifies, researches and provides input on unique or recurring customer problems.
- Remains knowledgeable of Dell’s product line, current industry products and technologies.
- Focuses on delivering a positive customer experience according to Dell standards.
- Monitors and tracks issues to ensure accurate resolution.
- May be involved in revenue generation activities with current Dell customers.
- Reviews and distributes pertinent cross-functional information.
- Escalates more complex customer technical issues to senior level support
- Up to 3 years of experience
- Communication skills must be excellent.
- Knowledge on OS
- Should be handling US and UK based clients.
- Ability to develop new approaches to complex design problems
Candidate should be Graduate in any specialization.